Last updated: October 20, 2009
Welcome to RedBarnMercantile.com. We created this site to be a service for our customers. The information below will help ensure your experience is a good one and one you’ll want to repeat over and over again.
Please review the rules that govern our site, and note that your use of our site constitutes an agreement to follow and be bound by these terms and conditions.
Red Barn Mercantile reserves the right to revise these policies and procedures at any time. Any changes will be posted here. All changes will be effective immediately. Please check back periodically for changes; look at the “last updated” date at the top of the page to determine if our rules have changed since your last visit.
Please contact us if you have any questions about these policies.
Furniture returns: All regularly stocked furniture in original condition can be returned with receipt within 14 days for store credit or exchange. After 14 days all sales are final. All special-order sales are final.
Customers are encouraged to measure their entryways and all access points to the rooms where the furniture will be placed prior to ordering. This will help you avoid delivery problems later.
Non-furniture returns: Antique and new accessories in original condition are returnable within 14 days for a full refund with receipt. After 14 days, a store credit will be issued or an even exchange can be made with receipt.
If you do not have your receipt a store credit may be issued. If the item has been marked down and the customer does not have a receipt, then the lowest price will be applied to the store credit.
All sales are final after 60 days. All special-order sales are final.
Damaged items: Many of our antique items are sold “as is” due to the wear of time and imperfections. In most cases these imperfections add to their charm and unique quality. Damaged items bought from the store with a 10 percent discount are considered final sales. Items damaged after they leave the store are not returnable. However, there may be exceptions to the rule on a case-by-case basis. Customer service is our No. 1 priority and we will work with you to reach a solution that satisfies everyone.
Damaged items with warranties should be sent to the manufacturer.
We do not offer layaway. But, we will hold items in our store. Holds are not available for items sold on our web site. Most items can be held for 24 hours. However, a deposit will be required for all furniture holds of more than 24 hours.
Special orders require a 50% deposit at the time of purchase. The remaining 50% will be paid at time of shipping. If you do not claim the item within 30 days, then the deposit will be forfeited to the store and the item will be either sold or shipped back to the vendor. All special-order sales are final.
Cancellations: Custom upholstery can be cancelled within 24 hours of purchase. Cancellations of special orders may vary by manufacturer.
We have made every effort to display as accurately as possible the colors of products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Order Processing Time
In most cases, your order will be processed and filled within 5 business days. This time period does not include your order's time in transit after it leaves our store.
You may use one eligible coupon code per order. Coupon codes must be applied to your order before it is placed. We cannot apply coupon codes to previously placed, shipped or received orders. If you are having trouble getting a coupon code to work, please email us prior to submitting your order.
Orders within the state of Virginia will be assessed the 4% sales tax. State and a 1% city sales tax will be levied on all purchases made within the city of Alexandria.
Products online are priced under a different business model than products sold in our store. We try to maintin parity whenever possible, but prices online APPLY ONLY TO ONLINE PURCHASES AND DO NOT REFLECT PRICES IN OUR STORE. You can request in-store pricing by calling 703-838-0355 during normal hours of operation. Everyone likes a bargain, including us. So we strive to offer competitive prices both onliine and in-person. But the fact remains that the costs associated with operating a physical location are much different than running an e-commerce site. Online shoppers also must bear the cost of shipping as determined by the shipping options they choose, so it more or less works out about even. We will sometimes also offer in-store only sales or Web-only sales. Store-only sale prices will not be honored online and vice versa. This is a common industry practice, one we believe is fair and enables us to offer the best prices to all of our customers. Product pricing is subject to change without notice.
Forms of Payment
RedBarnMercantile.com accepts VISA, Mastercard and American Express (including bank debit and check cards). Our online ordering system validates your credit card via billing address and CVV verification. The billing address your credit card statement is mailed to and the 3 digit code for MC/VISA and 4 digit code for AMEX on the back of your credit card are needed to place an order.
Red Barn Mercantile ships via US Postal Service and UPS. Shipping rates and transit times for your purchases will be shown while you are placing your order. Shipping rates for UPS are based on UPS "Real Time" shipping rate data -- they are based on the weight, transit mileage, service level and rural/nonrural delivery designation.
From time to time we may offer free shipping. Free shipping offers do not apply to vintage, furniture or special order items that may have special shipping requirements.
We do not ship internationally.
Terms & Conditions - Legal Information
AddressThis site is expressly owned and operated by Red Barn Mercantile, 113 S. Columbus St., Alexandria, VA 22314.
Unless otherwise noted, all content on RedBarnMercantile.com including URLs, navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Red Barn Mercantile. This site in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our site and the site as a whole are intended solely for your personal, noncommercial use. Any use of our site and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Red Barn Mercantile.
You may not publish, display, reproduce, modify, sell, or distribute any of the materials from the site.
You may, however, download or electronically copy and print any of the page contents displayed on the site, for personal, noncommercial use only. Should you choose to download, copy, or forward any site content via email, no right, title, or interest in that content will be transferred to you.
Our web site facilitates an invitation for you to make us an offer to buy items described on our web pages. When you submit an order it constitutes an offer for us, which we accept by shipping the ordered item(s). Internet orders generate an automatic confirmation e-mail. These automatic order confirmation e-mails do not constitute our acceptance of the offer, and are subject to correction prior to shipment due to inaccuracies, errors, product discontinuation or unavailability, or any other reason.
We work hard to present the most recent, accurate and reliable information on our web site. However, there may be times when some of the information featured on RedBarnMercantile.com contains incomplete data, typographical errors, or inaccuracies. Please be aware that we present our content 'as is' and Red Barn Mercantile makes no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. We apologize if any errors, which are wholly unintentional, reflect erroneous information about merchandise price, product availability, or in any way affects your individual order.
In the event a Red Barn Mercantile product is listed at an incorrect price due to photographical error, typographical error or error in pricing information received from our suppliers, Red Barn Mercantile shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Red Barn Mercantile shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Red Barn Mercantile shall issue a credit to your credit card account in the amount of the incorrect price.
Many of our featured items are in limited quantities and because of their limited availability their stock will not and cannot be replenished. That means once an item is gone it may not appear on the site again. When an item featured on RedBarnMercantile.com is no longer in stock, we make every attempt to remove that item from the site in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us.
The Red Barn Mercantile products displayed on the site are available in Red Barn Mercantile’s store. The prices displayed on the site, however, are quoted in U.S. Dollars and are valid and effective only in the United States and Canada. RedBarnMercantile.com does not carry every item that you would find in our affiliate stores.
The Red Barn Mercantile products displayed on the site are available in Red Barn Mercantile’s store while supplies last. The Red Barn Mercantile store may also have different prices or promotional events at different times. Sale prices on the site are internet-only specials and may not necessarily reflect the pricing of the Red Barn Mercantile store.
Although we will make every effort to respond to your email messages, Red Barn Mercantile is under no obligation to respond to all pieces of correspondence received through its site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding RedBarnMercantile.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to us shall become and remain the property of Red Barn Mercantile. To the extent that ownership of such submissions does not vest with Red Barn Mercantile, you grant Red Barn Mercantile a worldwide, non-exclusive, fully paid-up, royalty-free, perpetual, irrevocable right to exploit, in any way, commercially or otherwise, such submissions, with the right to sublicense.
Any disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission, and you represent and warrant that any use by Red Barn Mercantile of such information or idea will not violate any intellectual property, proprietary, contract or other right of any third party. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
You agree to indemnify, defend, and hold harmless Red Barn Mercantile, its officers, directors, employees, agents, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from (1) any violation of these terms and conditions, (2) any allegation that any information or material submitted by you to Red Barn Mercantile violates any intellectual property, proprietary, contract, or other right of any third party, or (3) any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your account.
Given the unpredictability of technology and the online environment, Red Barn Mercantile does not warrant that the function or operation of this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to, and user of, this site, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a visitor to, and a user of, this site, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. THE SITE AND THE MATERIALS ON THE SITE ARE PROVIDED 'AS IS' AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, RED BARN MERCANTILE AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.
Limitation of Liability
NEITHER RED BARN MERCANTILE NOR ANY OF OUR AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS OR SPONSORS, NOR OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS OR OTHER REPRESENTATIVES, ARE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF DATA OR LOST PROFITS), UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE AND/OR MATERIALS CONTAINED ON THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE AND/OR MATERIALS IS TO STOP USING THE SITE AND/OR MATERIALS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO RED BARN MERCANTILE FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, RELATED IN ANY WAY TO YOUR ACCESS OF THE THIS WEBSITE SHALL BE $100.
We reserve the right to immediately terminate this agreement, and/or your access to and use of the site or any portion thereof, at any time and for any reason, with or without cause. Red Barn Mercantile shall have no liability for termination of this agreement. Upon termination of this agreement, your right to use the site shall immediately cease.
This Agreement is governed by and construed in accordance with the laws of the State of Virginia, United States of America, without regards to its principles of conflicts of law. You agree to submit to the exclusive jurisdiction of any State or Federal court located in the County of Fairfax, United States of America, and waive any jurisdictional, venue or inconvenient forum objections to such courts. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire Agreement between us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral Agreements between us with respect to such subject matter. This Agreement is not assignable, transferable or sublicenseable by you except with Red Barn Mercantile's prior written consent. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained in this agreement is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.