Become a Fan Follow Us on Twitter Follow Amy Rutherford on Pinterest Subscribe to Red Barn News RSS Locate Us

 

22nd Annual Arts Award Winner Virginia Living Magazine Best of Virginia 2012
Express Best 2010



Why are prices online different than prices in your store?

Products online are priced under a different business model than products sold in our store. We try to maintin parity whenever possible, but prices online APPLY ONLY TO ONLINE PURCHASES AND DO NOT REFLECT PRICES IN OUR STORE. You can request in-store pricing by calling 703-838-0355 during normal hours of operation. Everyone likes a bargain, including us. So we strive to offer competitive prices both onliine and in-person. But the fact remains that the costs associated with operating a physical location are much different than running an e-commerce site. Online shoppers also must bear the cost of shipping as determined by the shipping options they choose, so it more or less works out about even. We will sometimes also offer in-store only sales or Web-only sales. Store-only sale prices will not be honored online and vice versa. This is a common industry practice, one we believe is fair and enables us to offer the best prices to all of our customers.

 

Why should I register?

If you're a regular Red Barn Mercantile shopper, registering with our site saves you time and energy. We can securely store your shipping and billing information so you won't have to retype addresses and credit card numbers the next time you purchase something. We understand that some people may not feel comfortable storing their credit card information online, so we give you the choice. To keep your credit card information private, simply select the "No, I will re-enter payment information on future orders" option on the registration form.

You will also be able to review your purchase history and be alerted to special savings available only to registered users.

 

[top]

 

How do I register?

Register and Sign In links are available on the shopping cart page. Choose Register if this is your first time signing up. When you return, you will choose Sign In. Complete the registration form. And click "Save." This will take you to your Registered Users dashboard where you can review orders, preferences, shipping and payment information and change your password. You can update or review your information at any time from this screen.

 

[top]

 

I just registered, how do I enter my billing and shipping information?

If you just registered and are making your first purchase from RedBarnMercantile.com, your shipping and billing information will be retrieved from the checkout process. Choose "Return to Store" and complete your purchase. The next time you sign in, you will see the shipping and billing information you entered stored as options on the "Ship To" and "Payment" pages.

NOTE: You can edit or delete shipping and billing information for use on future purchases, but all new information must be entered through the checkout process.

 

[top]

 

I forgot my password. What do I do?

Go to the Sign In page and click the "I forgot my password" link. Enter your e-mail address and choose Submit. You will receive an e-mail with a link allowing you to reset your password. If you need additional help, email customerservice@redbarnmercantile.com.

 

[top]

 

Can I remove my credit card information from your web site?

Yes. Your privacy and security are very important to us, so we give you full control over your information.

To remove your credit card and billing information, Sign In to your account and click the "Payment" button. Select the billing account you wish to delete and click the Delete button.

 

[top]

 

Can I use online gift certificates in your store?

Yes. Gift certificates are honored online and in our store. To use the gift certificate offline, please print the e-mail gift certificate you received and bring it with you. We must verify both the Gift Certificate Number and the PIN to honor the gift certificate.

We also offer plastic gift cards in our store, which are perfect for any occasion (one size fits all!).

 

[top]

 

How long do I have to use the gift certificate?

Gift certificates are valid for one year after the date of purchase. The expiration date is displayed on the e-Gift Card you received.

 

[top]

 

Is Red Barn Mercantile a chain?

Not yet. We opened our first store in Old Town Alexandria in September, 2007, but we hope to expand one day. We just don't want to grow beyond our capacity to deliver quality customer service and great one-of-a-kind items.

 

[top]

 

What are your hours?

Our core hours are:

    Monday through Thursday -- 10 a.m. to 6 p.m.
    Friday and Saturday -- 10 a.m. to 7 p.m.
    Sunday -- noon to 5 p.m.

But these can change seasonally to accomodate our customers needs. Call (703) 838-0355 for the most up-to-date information.

 

[top]

 

Where are you located?

113 S. Columbus St.,
Alexandria, VA 22314
Map

 

[top]

 

Why are some items not available on your web site?

We are working everyday to offer our customers more online. However, many of our items are one-of-a-kind antiques that would either be too expensive to ship or too risky. And if we have only one item in stock, there is not much chance it would be available to shoppers online for very long. If you saw an antique in the store and were hoping to purchase it online, you may call us at (703) 838-0355. We would be happy to take your information over the phone and help you arrange for delivery.

 

[top]

 

Do you offer gift wrapping?

We do not offer gift wrapping for products sold online.

 

[top]

 

Why are some products in your store sold "as is?"

Some of our items are antiques with years of use and history behind them. Their charm comes from their imperfections. But that also means the items are truly one-of-a-kind. While we may be able to find furniture pieces that are similar, these items are often handcrafted and time worn, so there really are no two alike and we can't simply order more. That means these pieces will be purchased off the sales floor. See return policies below for more information.

 

[top]

 

Where do you get your antiques?

From a variety of places. Our buyers are avid flea market shoppers, but we also buy from auctions and from our growing network of vendors. Part of our philosophy in blending old and new is in our use of leveraging the Internet to access and find the items you're searching for. If we don't have an item on the sales floor, we'll email our exclusive list of vendors to see if they have it. If they don't, we will take your information and keep searching until we find your item.

 

[top]

 

How could I join your list of vendors?

Complete the "contact us" form and clearly state what it is you are offering. We are regularly on the hunt for quality antiques as well as unique products that fit the style of the store. Photos also help a lot, so please point us to a web site or be ready to send a follow-up email with pictures. We'll contact you for an appointment. We are always looking for furniture dealers who are a good fit. But we are not looking to become the next eBay. We're not looking for people who want to sell one or two pieces. Only serious dealers who can provide the type and style of quality furniture and accessories will be admitted to our exclusive group.

 

[top]